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Think Stick! – User Experience of Quitting a Gym

Design, Technology, Innovation and Being a Stick!

User Experience of Quitting a Gym


06.14.10 Posted in General by

I’m live posting the user experience of quitting a gym membership.

First Part.
I called the number listed on the card and said “Hi, I want to cancel my membership.” I was asked why I was leaving their gym and explained I’m no longer in their vicinity.

Without explaining what’s going to happen next or asking who I was, she forwarded me to a voice mail number. At this point, I was starting to get confused. I hang up and called again and asked if she intended to forward me to a voice mail. And she said, “No, I will have to take care of it myself but I don’t have anyone at front desk. I will have to call you back in a little bit.” From that sentence, I understood 0% of what her excuse for sending me to the voice mail was.

I wasn’t sure how she was going to call me back if she did not know who I was or have my number. So, I prompted her to take down my name and phone number.

We will see how long it takes for them to call me back.



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